[Brighthouse Cable Paul]

Originally Posted by Sanibel7

Hi Paul, I already have Comcast which cost me allot to have installation costs. We are only in our home for two months and do not want anymore installations costs if we switch. I love my DVR but the one we have goes out all the time and we have to reset it allot. Called customer services and all they tell us is to reset the dvr. Its an ongoing problem which I do not see with that will end. So what can I do?

If you decide to switch almost all the packages I have waive the installation fees.

As for your DVR, I do recommend resetting it, no matter the provider most of these set top boxes are like little computers and do need to be reset every now and then. Usually the easiest way to reset a box is to unplug power, let it set for about a minute or so, then plug it back up and let it reboot itself. If that does not work, I would call them and have them send a tech to replace it or take it to a local office and have it swapped out.

If they do not want to do any of this, we definitely need to talk about switching you over to Bright House (honestly, I would like to discuss you switching regardless, but definitely if they refuse to help).

If you need any advice or help, just let me know.

Talk to you soon!