Quote:
Originally Posted by Tom Hannon
Gracie is right in all instances but I can't believe the lack of power the ambassadors have. Why even put them to work then. In NY these guys are like traffic cops and if you play to slow you are asked to leave. It doesn't make sense. Im not talking about the guy who has a blow up hole and causes a backup...but to play many balls and not moving their rear end after finishing a hole.
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They are called ambassadors for a reason. They are supposed to support your round of golf. That's why they carry water and sand. They go through training on customer service, not enforcement. They are also fellow residents and I don't think administration wants the risk of someone taking out frustrations on another resident after the fact. That is why removing someone from the course is left to the facility manager, I.e., the championship course pro who is responsible for that exec.
We have had this discussion in the Executive Golf Group and the response is that by the time someone can get free to go over to the exec and address the situation, the round is likely over or nearly so. In an egregious situation such as the OP describes, I would hope the pro may take the opportunity to educate the offender.