I always start at 20% and the server will determine if it ends up being less. While I recognize that everyone has a bad day, if the service is bad, I adjust the tip accordingly or speak to the manager. Note: I do make it a point to always speak to the manager if I have good service. I know that the servers appreciate the tips, but if they deserve a pat on the back, I want to make sure that they get one.
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"Kindness is more important than wisdom, and the recognition of this is the beginning of wisdom."
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Theodore Rubin
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