[doran]

Today i made an appointment with Tuscany Day Spa and Salon in Lake Sumter Landing:
I was quoted $37.00 for a partial perm. The lady on the telephone told me their prices were ala-carte--There was no mention of any additional charges with the perm-- I asked the price for a hair cut and style and was quoted the price. They made an appointment for me today at 10:15 due to a cancelation this morning--there was no mention of any additional charges.
I was very satisfied with the service, paid my bill and returned home to find they charged me an additional $32.00 for a
"shampoo/finish"---I did not have a shampoo or finish to my hair--I left with my hair wet and made an appointment for the 16th of the month for a cut and style.. When I called them to dispute the additional charge, they were rude and said they had explained to me the services were "ala-carte" and they had every right to charge me the additional amount" " their explanation was they put product on my hair and washed it off!"

beware of this practice--no other salon charges for rinsing the perm. solution off of your hair--I asked why they did not quote me $69.00 for the perm and be done with it? They said this is not their way of doing business--has any one encountered this sort of pricing from a beauty salon?
They have lost my business forever !
SUSAN JOHNSON-DORAN
southwood villas
WE HAVE BEEN IN THE VILLAGES FOR ONE YEAR AND I HAVE BEEN TO SEVERAL SALONS IN CENTRAL FLORIDA AND NEVER ENCOUNTERED THIS PRICING PRACTICE?
IN CALIFORNIA WHERE I LIVED MOST OF MY LIFE --A SALON GAVE YOU A PRICE AND THAT IS WHAT YOU PAID!