Well, I for one think this renter is completely within his rights to be upset and disappointed. We rented our place out for years until we could come here full time. We kept our house immaculate and well appointed. He is paying top dollar and deserves top dollar conditions. I'm frankly surprised he finds himself is this position and wish I could rent him our place to show him how wonderful it could be. Good luck to him, and yes, do let the property manager know. We would have fixed everything toot sweet!
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