Quote:
Originally Posted by doran
Today i made an appointment with Tuscany Day Spa and Salon in Lake Sumter Landing:
I was quoted $37.00 for a partial perm. The lady on the telephone told me their prices were ala-carte--There was no mention of any additional charges with the perm-- I asked the price for a hair cut and style and was quoted the price. They made an appointment for me today at 10:15 due to a cancelation this morning--there was no mention of any additional charges.
I was very satisfied with the service, paid my bill and returned home to find they charged me an additional $32.00 for a
"shampoo/finish"---I did not have a shampoo or finish to my hair--I left with my hair wet and made an appointment for the 16th of the month for a cut and style.. When I called them to dispute the additional charge, they were rude and said they had explained to me the services were "ala-carte" and they had every right to charge me the additional amount" " their explanation was they put product on my hair and washed it off!"
beware of this practice--no other salon charges for rinsing the perm. solution off of your hair--I asked why they did not quote me $69.00 for the perm and be done with it? They said this is not their way of doing business--has any one encountered this sort of pricing from a beauty salon?
They have lost my business forever !
SUSAN JOHNSON-DORAN
southwood villas
WE HAVE BEEN IN THE VILLAGES FOR ONE YEAR AND I HAVE BEEN TO SEVERAL SALONS IN CENTRAL FLORIDA AND NEVER ENCOUNTERED THIS PRICING PRACTICE?
IN CALIFORNIA WHERE I LIVED MOST OF MY LIFE --A SALON GAVE YOU A PRICE AND THAT IS WHAT YOU PAID!
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Seems to me the time to challenge being over charged was when you paid for the services. Was it not apparent the bill was more than you expected?
Seems odd!!
Anyway we all can have an opinion of what happened at any business establishment. However, the proven most effective way to challenge any dissatisfaction is right then and there and not with the "help" but with the management or owners when appropriate, especially if there was also a dissatisfaction with those you raised the problem with.
My wife is a regular of Tuscany Day Spa & Salon and like many, many other residents of TV find Tuscany, it's help, it's service and customer satisfaction to be outstanding....7 years running!
If you have not talked to the owner yet about your claim, then it seems a little unfair to publicize a dissatisfaction, that now may include a rude encounter.
btk