I went to Exceptional Urgent Care (exceptionalurgentcare.com) on County Road 101 last week and had a horrible experience. The facilities were tidy and clean and there was only a short wait, but I think that was only because people are familiar with the place and avoid it. The doctor I saw, John Im, is an osteopath, not an MD. That may or may not make a difference to people, but I do think they should tell patients up front.
The entire staff, from reception to nursing to Dr. Im, were rushed and rude. I don't think one person ever looked me in the eye or acknowledged me as a person -- just another body to push through the chute. They didn't bother giving me a hospital gown, even when taking an x-ray of my lungs.
When I was there, Dr. Im took 15 seconds to look in one ear and down my throat, then listened to my lungs for two breaths before saying, "Your physical exam looks good." Wow, impressive diagnostics, there.
After telling me that my blood work and x-rays were normal, Dr. Im gave me a prescription for some cough syrup. Later when I went to pharmacy I found out he had also called in -- without telling me -- prescriptions for an antibiotic and powerful steriod medication. I have no idea what they're for or why I'm supposed to take them since everything was "normal." Bah.
Also to be noted is that the entire office is aggressively Christian. There are Bible verses on the walls in the waiting room, no readiing material except Bible tracts, and a constant loop of Christian music and Bible verses on alL TV monitors, even in the exam rooms. People's mileage may vary, but it could be an oppressive experience for some.
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