Quote:
Originally Posted by billethkid
Seems to me the time to challenge being over charged was when you paid for the services. Was it not apparent the bill was more than you expected?
Seems odd!!
Anyway we all can have an opinion of what happened at any business establishment. However, the proven most effective way to challenge any dissatisfaction is right then and there and not with the "help" but with the management or owners when appropriate, especially if there was also a dissatisfaction with those you raised the problem with.
My wife is a regular of Tuscany Day Spa & Salon and like many, many other residents of TV find Tuscany, it's help, it's service and customer satisfaction to be outstanding....7 years running!
If you have not talked to the owner yet about your claim, then it seems a little unfair to publicize a dissatisfaction, that now may include a rude encounter.
btk
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I think that's being a little unfair to the original poster. She has already said she didn't realize she was charged extra until she got home.
Plus...not all of us are comfortable with being "confrontational" with someone who has just provided a personal service. Can't tell you how many times I have paid, tipped, and then sat in my car and cried, while I tried to comb out whatever they had done....then went home and tried to find another stylist to fix the problem. Sometimes you don't realize how bad the style is until you wash it and try to fix it yourself. That was not the op's problem, I realize.
Then, of course, there is the akwardness of "money". You don't want to appear cheap, and trust me, that is exactly what they will consider you if you complain about the price. Yes, you can talk to the owner, but the owner is the one who sets the pricing policy to begin with. They may cut you a "deal" that time, but once you have had an issue, you probably will never go back, anyway....just my opinion.