I think the OP's point that it was unfair to quote her a price for the perm without telling her rinsing it out wulld cost additiona is a good onel. What was she supposed to do, leave it in?
When we built our first house, we were drawn to one builder because his prices seemed so reasonable. When we got to choosing the model, they said, "Now which second floor do you want?" Turns out the base price was only for the first floor!
We've had many a laugh over that down through the years. "Oh, you wanted BEDROOMS???"
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