Quote:
Originally Posted by billethkid
Seems to me the time to challenge being over charged was when you paid for the services. Was it not apparent the bill was more than you expected?
Seems odd!!
Anyway we all can have an opinion of what happened at any business establishment. However, the proven most effective way to challenge any dissatisfaction is right then and there and not with the "help" but with the management or owners when appropriate, especially if there was also a dissatisfaction with those you raised the problem with.
My wife is a regular of Tuscany Day Spa & Salon and like many, many other residents of TV find Tuscany, it's help, it's service and customer satisfaction to be outstanding....7 years running!
If you have not talked to the owner yet about your claim, then it seems a little unfair to publicize a dissatisfaction, that now may include a rude encounter.
btk
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I asked to speak with the owner and was told she was traveling--my stylest also told me that the owner very seldom comes in the salon-
I spoke with a very rude manager and a gentleman who was polite and stern
I am sure your wife loves the spa and salon- I have no complaints about the service I received--I do have a complaint about the way they charged me
the extra $32.00--when I signed the charge I was asked to sign the total amount with no breakdown--As I had purchased some hair products I did not
realize I was over charged until I returned home--I discovered the breakdown charge in the bottom of my bag: $37.00 partial perm
$32.00 for a shampoo/ finish--I did not receive these services as my stylist rinsed out the perm and towel dried my hair and off I went--If they had told me the cost for a partial perm was $69.00 I would not be complaining as I paid up to $200.00 for my perms in California--
A yes I do have the right to vent regarding this situation as I do not want any one else to go through what I just went through--This situation would never happen in Califormnia!!!!!!!