[skyguy79]

Originally Posted by paullynnchin

My parents purchased a loveseat from Lazy Boy furniture in Ocala 6 months
ago. The Lazy Boy furniture Gallery. The fabric was pilling and not wearing well and the arms, foot rest and back of chair was becoming flat and the fabric was puckering. The store said they would remove the pills from the fabric and try to put more stuffing in the chair. They said they are not responsible for the fabric not wearing well and will only repair the chair once. After a year they are done with any type of responsibility for the loveseat condition. They said to call the corporate office and talk to them about it. I did call and they basically said the same thing and that it was not their decision but the stores. The manager would never talk to us. Neither the store or the corporate office would help in anyway.

I'm confused. First you said the chair was purchased 6 months ago, then mentioned "After a year." Either way the warranty is up after one year and that is mentioned in the booklet you should have received with the original chair.

I had a problem with the lift chair we purchased while living back north and after a bit of an ordeal I did finally get resolution to my problem. I was offered the opportunity to go to the gallery and select a completely new lift chair. I did go and selected a model more expensive and only had to pay the difference between the old chair and the more expensive new chair. Their was frustration with the process, but the greatest frustration was getting things resolved by the time the moving van arrived to move everything to FL. IIRC they made it within roughly one week of the move.

The phone number I was communicating with was 1-888-798-2311. If this is different than the one you were communicating with, try calling this one (if you're willing to go through even more to resolve the problem) and explain everything to them and see what they say. It can't be any worse than what you've been told so far! Good luck!