[tommy steam]

Originally Posted by doran

IT IS NOW TIME TO PUT THIS TO REST--PLEASE

We learned many things with the origional post:
First of all I would like to say my experience there was very nice--Emily did a great job on my hair and I was more than satisfied!

The problem was the additional charge on my credit card of which I did not discover until I returned home to find the detailed bill on the bottom of the bag containing the products I purchased:
I called the salon to ask why they charged me the additional $32.00?
The girl on the phone was rude and said you were told of our pricing policy "we price ala carte" yes I was given a brochure that stated $37.00 for a partial perm" On the back of their brochure it quoted several prices for Hair finishing Services! The $32.00 appeared as shampoo finish of which I did not receive--In speaking with their rude manager I was told that the extra $32.00 was for rinsing the product off my hair--
When I made the appointment I was told that the price was going to be $37.00--I spoke with several people in the salon and asked the price and was told $37.00--If they had quoted me $69.00 total I would not be upset as I felt the price was reasonable AT $69.00--My complaint is the over charge as well as the very rude and snippy attitude of their manager when I called.
It was most discusting and uncalled for, to say the least!
As the former owner/manager of the Travel Connection of Beverly Hills located in Beverly Hills California, my clients included some very wealthy and very famous people, I would not have had a wonderful client base and over sixteen million dollars in sales, over each of the ten years I owned the businss!! As the saying goes THE CUSTOMER IS ALWAYS RIGHT AND WORD OF MOUTH IS YOUR BEST MODE OF ADVERTISING!
I WILL NOW SIGN OFF FROM THIS SITUATION AND I AM IN HOPES EVERY ONE LEARNED SOMETHING FROM MY POSTING!
RUDNESS IS A NO NO AND UNCALLED FOR IN ANY INDUSTRY!
SUSAN

You go girl!