We go to the affiliated care center in the Sharon Morse Bldg. Our experience was much the same as the 2nd poster here. Couldn't be happier with the "service of care". I went on to cancel a future app't with my former practioner and that had already been taken care of when the request for records had been sent for. We both have been VERY impressed!!! What's more..."IF" we ever have to have a hospital stay ALL of our records can be accessed from the doctor's office and vice-versa.