Quote:
Originally Posted by travelguy
The really upsetting thing here is that the management/person on the phone made no apologies and actually seemed to be arrogant in dealing with this issue. Good customer service was not demonstrated.
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Doesn't it almost always boil down to management? The situation could have been (and should have) handled entirely different with good management. We had an incident (order all messed up and food spilled) at our table at Havana C.C. about 3 years ago that was handled very poorly by the server and manager. On the positive side, we had a glass of wine spilled by the server at Bonifay and the situation include an apology, cleaning bill, and two free dinners. What a difference management can make!