Everybody is different in that I would have listened to how someone said something as opposed to the actual wording. If the waiter said he wanted his tip in cash in a nice way, I would have accomodated him. If he was brusk, I wouldn't have accomodated him.
I can think of only one time when I thought of leaving a 10% tip. I was at the jersey shore in a non busy time for breakfast and the waitress was extremely slow or non existence when I requested something. I realized she was just a kid trying to work her way through college so I left a 15% tip.
I always leave 15% or more of the bill, not with the tax included. I also agree to leave something extra if they add 15% to the bill assuming the service was excellent. I don't penalized the server if the cook screwed up and they should do what's right by their follow coworkers. I would also give a restaurant a second chance on the basis it might have had been a good day.
Everyone makes mistakes and it's easier to go with the flow of life.
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"It doesn't cost "nuttin", to be nice".  MOM
I just want to do the right thing! Uncle Joe, (my hero).
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