Quote:
Originally Posted by blueash
I suspect if they did a chest Xray on you, they would find that you actually have a heart, a good heart
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Thank you for your kind words. My parents raised me with the edict that we do not live in isolation and that I have responsibility for others less fortunate than I—and that some of those “others” will be there when I am on the less fortunate end. I have been in both positions—where I serve others, and where I have needed others to serve me—and I have consistently found myself grateful for my parents’ values, in both receiving AND in giving.
When I first posted about my positive experience at the ER, I should have explained that I was there for an accident, not an illness. It was very clear what the ER staff and I were dealing with, it was a quiet morning, bleeding on the floor of the waiting room didn’t help (or maybe it did?...), it took them FIVE HOURS to put me back together (part of which time was discharge planning in that they would not release me until a referral to an appropriate surgeon within 24 hours was in place), and only after that time did someone from the business office come to me looking for insurance information.
But the story hadn’t finished. I wrote a letter commending the three staff members: a PA, who single-mindedly focused on his task of putting me back together, as though no one existed in the world but him and me; a CNA, a young kid who had the uncanny knack of focusing on what the PA needed from him while at the same time focusing on me and what I was dealing with; and a Radiology Tech who came three times with her portable x-ray machine to provide the PA with visual progress and who did so like an angel with THE most incredible gentleness, compassion, and reassurance. (Sadly, too many people don’t take the time to compliment when it’s appropriate; complaints are another story….)
In a few days I received a delighted and at the same time puzzled phone call from the hospital administrator, thanking me for recognizing these staff members—and then adding that NO ONE on the staff of the hospital matched my description (which my spouse agreed with) of the Radiology Tech, nor did my case notes give any identification of the “angel” who had done the x-rays that had allowed the PA to do his work and ultimately see that he had completed it. The administrator may have been puzzled; I was not. All I knew is that those values that my parents had raised me with had been right there with me!