Moral of the story.. When a salesman makes a statement, get it in writing. I do hope your letter makes it to the big boss and your decision to post here reaches a wide audience. Reputation is important and as a business they should have clear policies of how to handle your question. They must get asked about matching all the time. I am very surprised your contact didn't know he didn't have the authority to offer to match, or perhaps he did know and thought you would accept a counter offer once the due date got close.
|