My experience goes back many years and may well be unfair to the doctor's office and its reputation, but I had a similar problem with the staff's interest in my problem.
I did not receive any sort of acknowledgement of a particular telephone call. After another call in which I was, admittedly, shall we say, a little hostile, I eventually received a cold and unfeeling follow up letter saying that I had been discharged as a patient.
You may bet that I discharged the doctor immediately. It took me a couple of nasty letters to finally have my records transferred to my new physician!
There are many doctors of all sorts in The Villages. I'm pretty sure that most, if not all, of them are well attuned to their patients. However, I'm also afraid that some of their staffs are not so attuned!
SWR
