When the handle on a new Samsonite carry-on broke a couple of years ago I contacted them to find a repair facility. After discussing the problem on the phone they sent me what they thought was the necessary part for repair. It wasn't the right part. Ended up getting it repaired at a luggage repair place in Tampa, they covered it under warranty.
I would call the manufacturer of the luggage and ask them for a repair location in this area.
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New York, California, Pennsylvania, Florida
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