If you have Debbie Brainerd's email address-Comcast rep-she is very responsive to any problems you have.I emailed her one Sunday morning and she had tech there that afternoon to solve problem.One time she answered my email while on her vacation.The tech who came even gave me his private phone number to call him directly whenever I have a problem.I am though dreading the rates when my one year bundle promotion is up.They will negotiate with you though when promotions are up.
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