My identity was stolen too and I learned it from a credit report where a credit account appeared that was not mine. Interestingly, when I call the creditor, I could get no information on the account because I didn't have the acct number, etc. Maddening! It took a few months and a zillion calls to straighten it out. Suggest you write a lot of letters to higher ups from the start and not waste too much time believing promises made by phone. Hang in there....my thoughts are with you.
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