Ok, I know I am going to upset a few, but I do not see this as a problem. It is not like the OP was in a 20 story building and no way to notify her to evacuate. Apparently They had a plan in place to notify customers. They were personally there to escort the OP out. My work place has fire alarms throughout the building and occasionally our system goes out, but we have a plan with walkie talkies and contacts through out the building to notify everyone in case of emergency. I would hope this business knowing their alarm was out on the second floor also had a plan. Apparently, they did.
P.S. Maybe the fire dept was made aware earlier. We always call them if ours goes out.
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