I also regret my pillow-top decision from Showcase Direct. Their guy came out with his measuring equipment because of the sag, but it didn't sag quite enough to meet their requirement for a return. Bah.
I turn the thing every so often and the valley doesn't bother me comfort-wise, but it does strike me as being flimsy and shoddy that a mattress would develop a large depression after only a few weeks.
And the stupid things can cost $1K or more! My next mattress will be from Sam's Club, no frills and definitely no pillow top.
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