"customer should have been told how much the additional work that was suggested was going to cost. THIS is the real "crime" here. "
Your right he should of been told... I guess I am cheap and have worked hard for my money... I always ask What's that going to cost? before the service.... If not told before hand or you don't ask you open yourself for over charging after the fact which may not of been bad deal if told before hand?.
As for what to do with used oil when you change it yourself. Most all autoparts stores (Autozone example) has waste barrel in the back of the store. Usually it's free service beings they can sell the used oil, but I suspect a charge in the future the ways things are going....tax, tax, TAX. TAXXXXXXX.
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