It's important!
It's important that we take the time to post bad experiences like this in venues such as TOTV--and it's equally important to let managers of businesses know about these venues and that consumers' experiences are being shared among hundreds (and possibly more!) of other consumers. This can be highly motivating to a business!
However--and also equally important--we need to take the time to compliment when this is appropriate and share this as well, not only for us to confidently consider using a merchant, but again also to let the managers of these businesses that positive experiences are being shared among a large number of potential customers. This too can be highly motivating!
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