back to the topic, much as I love diversion...
the VCDD folks apparently followed protocol in fielding my call and sending someone out without expertise in a problem that could lead to an inside flood. Seems there are huge gaps between the issued "Emergency Numbers" sheets provided by TV for newbies, which I used and the reality of true emergencies.
For ex: on that same sheet of emergency numbers by TV, cable and trash are listed...
IM not so humble opinion,
TV's emergency numbers sheet is mostly irrelevant.
VCDD employees should not go out for plumbing, domestic violence, etc, and the frontline needs to know what to ask.
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