I was a travel agent for nearly 20 years. That was now almost 20 years ago! My bottom line, then and now: A knowledgeable agent can provide the client with unimagineable benefits!
The industry has changed immeasureably over the past 20 years or more. Dedicated travelers have learned how to book their own travel on line, without fear or concern that they'll get what they want!
But, there are continuing horror stories of travelers who self-destruct because they don't really know what they're doing, even though their on-line expertise seems to be "top notch!"
Despite my own hard-earned skills, I continue to use the on-going abilities of a former colleague, who now has some 40 years of expertise.
One real benefit of using an active and trusted agent is that he/she may belong to a consortium of some sort which will bring you, the client, unexpected discounts and/or benefits!
Do not ever downplay the advantages of having a personal connection with an experienced travel agent!
SWR
