[skyguy79]

Originally Posted by pklein9747

Hubby and I stopped for lunch today. It was 11:30 and we were starving. We hadn't been planning on eating lunch out but as we were traveling 441 South and others had raved about it we thought we would give it a try.

Place was busy with several large parties but there were seats available. We waited an hour for our food (1 meatball sub and 1 sausage sub) and when the table across from us, who had come in after us, got their food, we got up and left. Tim, the owner, followed us out and did apologize...said our food ticket had fallen and he didn't see it. He offered us lunch on the house, but at that point we weren't interested any longer. I blame the server, Nikki, who was not pleasant, did not get our drink order correct, never did bring a straw when requested, and was totally uninterested in serving us. Her focus seemed to be those people who were regulars and/or friends. She should have realized that we hadn't gotten our food and should have followed up.

Will we try it again?? Probably not. Sorry, Tim, but your servers should be an asset not a liability.

Sorry you had the experience you did. That's unfortunate. We were there yesterday for a late breakfast following our stop at the Wildwood Farmers Market. This was our third time there. Our experience was totally the opposite from what you experienced except for one thing... Nikki. Her performance wasn't quite up to par but she was not as bad with us as you described she was with you. Either way her performance should be focused 100% on the customer, especially since that's where part of her income comes from. Or it could possible be 100% since I think she may be family.

My wife had the sausage gravy on biscuits and said to me how excellent it was. I'm not a fan of what she had though. I had catfish grits and eggs and I was surprised that the catfish was considerably better than I had expected it would be. My only hesitation about going there is that it is kind of small and if it's crowded and I can't get into a spot with my mobility scooter, I would have to reload it into my vehicle and go elsewhere. So far that hasn't happened but I got a feeling if we arrived when you did that I would have to leave.

Tim is trying hard to made the place work and I think he'll succeed, especially if he can make a change in the inattentiveness you've experienced..

About a month before moving to Florida we went to a restaurant for the first time that was just a couple of blocks from our home up north. It was the first time because for health reasons I didn't get out much and it was the most expensive place in town. Plus we had only been in town less than two years. We had a similar experience where a table full of people arrived about 10 minutes after we did, get their menus, their orders were taken and the food began being served to them. We had not even gotten our menus yet! We felt like you did, got up and started leaving. The manager/owner did came after us apologizing and offered us a desert comp, not the entire meal like you were. We hesitantly accepted and were glad we did. The meals and deserts were excellent and the chef/owner also came out afterward and also apologized.