I am sure we can all relate horror stories about everything. Mistakes will be made from companies and individuals. Sorry it took too long to get your money back. I have been doing it with every bill from mortgage to auto, insurance..etc.. And NEVER had an issue. Same with friends, wife's accounts, others. But to each their own.
Still the email should have been ample time to pay the account. Ummm, unless you are one down here that relies on a WIFI connection for email. Lol. JK!!
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