Quote:
Originally Posted by nightstalkerths
Bought a 1,000.00 computer from Refresh Computers Spanish Springs by Publixs.
The mother board was bad so it went in for repairs and I haven't seen the computer in 2 months. They told me UPS was bringing the part. Asked for money back had to call the longwood office they said NO! I have really had the run a round from them stay away its a nightmare.
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I am Brian the new manager of the Refresh Computers Store here in The Villages, a member of TOTV, and a Villager since 2011. I have looked into this situation and found the following: The computer was brought in for repair under warranty on 2/01/13, the post was less then 1 month after we received it for repair, not 2 months. A new motherboard was ordered for the computer after it came in it we found it too was defective. We contacted the manufacturer, got another board and completed the repair. The repair took longer then we would have liked but it was not near as bad as it was made to look. I am truly sorry that this person had a bad experience but I believe the vast majority of out clients have very good experiences with us. We are an honest company that takes care of it's costumers. David, the owner tells us that "No sale is ever final" and that is one of the reasons I came to work for Refresh Computers. Thanks Brian