[asianthree]

Originally Posted by BobandMarilyn

On Tuesday afternoon, our 2 1/2 year old AC handler fan stopped working. I called the company which installed the unit, and was informed that it would be 6 days before they could come out. I then called Munn's at 3 PM. The problem was fixed by 6 PM including trips to their shop for parts. They arranged to have the warranty transferred from the initial installation company, and all of the cost was covered under warranty. It seems that the initial installation company will not respond promptly unless you subscribe to their preventative maintenance program. Our problem was a failure of an electronic component which is a known weak spot which could not be identified ahead of time. Either it works or it doesn't. Needless to say, I am a Munn's convert, and disappointed that the installation company does not view service as part of their responsibility unless you pay extra for it.

who was the first company