I'll own up to being wrong to say they should've run over to Walgreens to buy beer, if that harms the liquor license (they do differ from state to state, and in private country club situations state by state). However, I see no excuse for serving a plate of food that was literally refrigerator burned and stinky, and I see no excuse for a golf course bar being out of beer in early afternoon, twice within a week. It's not like the place can't know there would be golfers coming in for drinks after starting to play golf 3-4 hours before.
And it's not about the food nor beer, because nobody's gonna starve or die of thirst here. It's the lack of interest in serving the customer, who should not be stereotyped and labeled with all Villagers as cheap, entitled, and demanding snots as a sizable number definitely are.
I've said it myself many times here that some are disgraceful in refusing to tip decently when tipped-worker minimum wage is a "whopping" $4.77 per hour, or they refuse to tip "because we were told our amenities fee covers that in TV" or other such rumored and convenient excuses.
That being said, I think Havana has used up its chances to blame people or factors other than its own management. The customers and the employees are not in a position to make decisions about hiring the right people to overhaul, or design a turnaround plan to carry out, to resurrect this business. Only the owners and competent top managers can do that.
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