Quote:
Originally Posted by mickey100
I'm sorry you had a bad experience. Obviously the banquet manager was in the wrong in not returning your call. What we've done in similar situations, is to go in person to make arrangements, because we've had better luck that way. I hate it when people don't return calls. You really are left not knowing where you stand. Sure sounds like they might have done a better job of getting the food orders done in somewhat the same time frame as well.
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While I like Glenview, it sounds like this was a mess from jump street. They should have returned the call, it takes a minute - don't tell me how busy you are it takes A MINUTE! Secondly, when approached about the ball-drop he should have apologized and made every effort to accommodate the group. I don't know who teaches restaurant management customer relations these days but they aren't getting through to many of their students.