I'd like to share an incident we recently had with MASSEY Pest Control, in hopes that it saves other Villagers the same experience. We hired MASSEY for pest control and also purchased their termite protection plan for our new home in St. James. We paid up-front for an annual service plan and have been pleased with their service until now.
Last week we received an invoice for $65. When we called to ask why we received a bill, we were told that our annual service plan had expired even though a year had not yet passed! After talking to one employee and two supervisors, we learned that MASSEY does not consider an annual plan as "12 months of service" but rather "12 service calls" and since we called for service for some ants in the kitchen, this was our 13th service call in the year, so we were billed for that service call separately! We have paid the bill, but will not use MASSEY again, as we view this practice as "MISLEADING, at best, SO, PLEASE BEWARE OF MASSEY PEST CONTROL - READ and CLARIFY THEIR CONTRACT CAREFULLY before hiring them!
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