[ladydoc]

I agree. Stellar has done a wonderful job for us for 2.5 years. Mr. Fluty is one of the most responsive persons I have ever dealt with. You tlak and him and it is done. Marty will do Whatever it takes to make you happy. I would give the company an A+ for work done and customer service.Any issue I had was addressed immediatey, usually the same day.

Originally Posted by skyguy79

Dee, thanks for the information. I had heard what you are saying before, but I'm not sure if it was from one of your postings or somebody elses. None-the-less I still stand by my statement that the stated bad service is the exception and not the rule, which doesn't mean that I think there are no problems. I also have several neighbors, a few of which are not frogs, that also have Stellar and have not seen or heard of their having any problems with Stellar either. I almost see Stellar around here as much as I do Neighborhood Watch.

One thing for sure I can tell you about Stellar is that their service has been by far better and reliable than the first 5 lawn and landscaping service hires, or should say headaches that we tried during the nearly 2 years following our home's closing, part of which was before we became frogs.

I can also say that before we contracted with them I did questioned them about exactly what you described to a T, even though I'm no longer a snowbird or snowflake. The reply was that they were aware of it and had already identified two employees that were responsible and dismissed them from their employment.

If we had remained a snowbird or snowflake, know what I know now, and had the kinds of problems you've described, I would go to the top the second time it happens and call Marty personally. IMO, he cares about the services his company provides, would welcome feedback when his staff or crews repeatedly let's him down, especially since it's just not possible for him to personally check up on all of them all by himself.

Finally, so nobody gets the wrong idea, I want to state that I have no connection or interest in Stellar Services what-so-ever except for wanting for good service like everyone else. Matter of fact I'll go as far as to reveal that Stellar was one of the companies and we got quotes from for a 10G+ re-landscaping project last fall, and they did not get the job!