I find the contact number under help works well. It sends me to a contact me by phone window and when I fill I the number and click"call me now". I get an immediate ring on the phone and a live customer agent who has always successfully helped me. I too use amazon regularly and joined "prime" to save on shipping and kindle downloads. It's a fabulous site for just about everything.
LW 888
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"A journey of a thousand miles begins with a single step" Lao-tzu
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