Quote:
Originally Posted by littleCedar
4 of our carts show a battery/charger fault every morning . . . a slow, single flashing red light instead of the solid green. Same carts, any charger they are on, parked at random each day.
At battery filling yesterday, all four had valves that did not close, so cells that overfilled.
An hour after they were plugged back in, they were hot and sulfurey smelling.
This has been reported for the last three months and we've been told there is nothing wrong with them, despite the "Charger/Battery Fault" chart placed on our wall by the manufacturer.
I have learned that if you ignore these problems, it is not like teeth . . . . they will not go away.
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Having dealt with many OEM manufacturers on warranty issue, the first thing you will learn is they will do everything in their power to defuse the issue, especially when it comes to fleets. They know, if it happens to one fleet it will happen to another fleet. They are taught to explain it away rather than say there is an issue. If you want results, be the squeaky wheel and log those warranty repairs, that gets their attention.