Quote:
Originally Posted by KBusch
Having dealt with many OEM manufacturers on warranty issue, the first thing you will learn is they will do everything in their power to defuse the issue, especially when it comes to fleets. They know, if it happens to one fleet it will happen to another fleet. They are taught to explain it away rather than say there is an issue. If you want results, be the squeaky wheel and log those warranty repairs, that gets their attention.
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True.
Here's some of my experience with manufacturers stonewalling problems:
RXV Auto-Brake Problem III
As part of that, E Z Go wound up replacing 117 batteries, but the fleet was so far gone that they wound up replacing it with a new fleet ahead of schedule.
One problem is in dealing with dealers rather than direct with the manufacturer's (techs). That adds an extra layer you have to peel off.
I've dealt with it both ways, with both E Z Go and Club Car.
I document by email, copy everyone in the loop, and keep at it.
The 2008 problem took until 2012 to resolve.