Years ago my children went to a pediatrician that we all absolutely loved, but his office staff left a lot to be desired. I wrote a lengthy letter to the doctor explaining an unpleasant situation caused by his staff. I received a letter shortly thereafter "letting us go" and "offering to send our records to whomever we choose". I was totally dumbfounded. A few months later I ran into the doctor, he had been told we moved. We had a great conversation that day and ended up returning to him, needless to say, with some staff changes. I would verify who sent the letter.
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