Quote:
Originally Posted by cmhmom
Might be clean, but very expensive. Had them do our traffic areas...when they got here they said it was more sq footage and wanted more money. Wouldn't complete the job...they weren't even half through...until we gave them a check for the higher amount. The invoice they brought in from the car didn't have the quoted price printed on it even though the rest of the invoice was fully filled in. Gives you the impression that this bait and switch on the price goes on quite often. Left a very bad taste in our mouths. As clean as they got it, we still would never recommend them to anyone of our friends!
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I own Eco-Power Plus and was informed by a customer of a post requiring clarification… let me explain the events. I gave an estimate on 3 rooms (stuffed w/furniture with tight traffic lanes). I replied with our normal price. The customer then asked if we could give them a “deal” by cleaning around the furniture and addressing only the limited/narrow traffic pattern and stated “the furniture did not need to be moved." I thought well… if they don’t have the money, I’ll try to help them out. We agreed to service the narrow traffic patterns by working around the furniture, for our minimum price. On cleaning day we showed up on time, but to our surprise, the rooms were all cleared out! The area to be cleaned was now 5 times larger than our agreed upon quote. Yikes! So I fulfilled my end of the bargain by cleaning what I could do for the minimum price, shut down the equipment and informed the folks we needed to renegotiate for the rest of the house. I explained that entire rooms are not considered narrow traffic patterns. Judging from her post, it appears she still doesn’t get it. The truth is that the bait and switch was instigated by her team… not mine. It obviously backfired which is why she placed this post. We value trust and are up front and honest. This is why we give free estimates and stick to what we say we’ll do. I have no time for liars. Thank-you for your patience in allowing me to clarify.