Quote:
Originally Posted by Birdie Dreamer
It is interesting that there seems to be either good experiences or bad ones. Not sure if there is any identifiable difference between folks circumstances that cause it.
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I've received good service with Time Warner when I was with them and Comcast since being their customer. I can only speak for myself, but I hope that the good service I've received was at least in part because I communicated in a friendly, patient and overall positive way. These attributes I've learned over the years, not only as a consumer of cable companies and also as a customer in general, but also learned it through my 23 years of serving customers in a supervisory capacity.
Customers that shared those attributes received the best personal service I could give, but those that did not have similar attributes but rather varying degrees of: being self centered, being aggressive, rudeness, threatening behavior as well as getting in your face with "know it all", "that's not acceptable," "I pay your salary" and other negative attitudes that got them a corresponding degree of caring and effort in return from myself as well as some other employees.
Going back about 11 years and on the day I retired, I had to remind my manager that he needed to prepare my employees evaluation before I left because of it being my last day at work. Later he called me into his office and handed me the completed evaluation. As usual most if not all comments were positive, but on this particular evaluation he made the comment that I gave a few customers a hard time during this evaluation period. When done reading it I looked him straight and the face, identified that remark and stated... "You're absolutely correct that I had given a few customers a hard time. (A few out of hundreds ain't bad) I told the mgr that I have no doubt that they started the rudeness, deserved my reaction and I'm proud that I did it!" If it hadn't been my last weeks on the job I probably would have played it politically correct and kissed their butt as we were expected to do. But I had enough years of abuse from some, even threats and feel good ever since that I didn't let at least a few of those characters get away with their intimidating antics.
Again, all this is just speaking for myself, but at the same time I realize that what I've stated is not always the actual case. After all, there are some people who are just plain rude and pushy by nature and hopelessly incorrigible! Hopefully, others who are not normally like that are just having a bad day!
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ARE VILLAGERS OLD OR ARE THEY RECYCLED TEENAGERS
At my age rolling out of bed in the morning is easy.
Getting up off the floor is another story.
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