Whoa. I had no idea doctors did this! As a person who is occasionally "noncompliant" (or, as I prefer to think of it, "ultimately making my own decisions about my own health"), I'm wondering when I'll be getting a certified letter. Ha!
As for rescheduling appointments, that's appallingly ridiculous, especially considering that many people are not here all year, or visit/travel extensively out of state.
I definitely agree that office staff can be a huge detriment, or a huge help. I left a primary doc I liked a lot because of his office staff.
On the other hand, we've never notified any health care providers when we've moved or chosen another practitioner, so they never knew they were fired.
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