Quote:
Originally Posted by Jim007
A week ago I called Comcast to put an order in to discontinue my service at my old address and set up installation at my new address. Both addresses are here in The Villages. This was all suppose to take place today 8/15. By 2:00 p.m. nobody showed up, so I tried calling Comcast to speak to someone about our installation. It took me about an hour and a half to finally speak to a real person. When I asked about our scheduled installation, I was told they don't have an installation scheduled for me. So I asked if they have cancelled my service at my old home, and she promptly told me she doesn't have an order to cancel my service. She apologized and said she would cancel me at that time, and I asked when I could expect a service rep. at my new home today to install my new service, and she immediately told me the earliest I could get scheduled was Sunday the 18th. I told her that was totally unacceptable and that I expect to be turned on today as I requested. She told me that would be impossible, the earliest would be Sunday. So I told her if that's the best customer service Comcast could muster up, they certainly didn't deserve my business, and please just cancel my service and I'll call Dish or Direct TV. Her answer was "I'm sorry that's how you feel". I told her that if that's all she can do, they just lost my business. I have never seen a company operate the way they do. Comcast doesn't know the meaning of customer service.
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hi. I had Comcast last winter, then we came home to Canada for the summer, and I now have 2 letters from a credit company demanding overdue amounts in the hundreds!!!!