We had no problems. When I first ordered the POD I also ordered a padlock to be delivered with it. POD arrived as did the brand new padlock, still encased in the plastic wrapper with two keys). We loaded and had it shipped to TV (after 2 months in storage). It arrived, my wife had a key and I had one - we unlocked the POD, unloaded, and had it picked up - no problems. I had several conversations with customer service and was always impressed. We thought it was a great service and well worth the cost.
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