
08-21-2013, 02:36 PM
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Sage
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Join Date: Dec 2011
Location: The Villages
Posts: 3,972
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Quote:
Originally Posted by Bonnevie
I'm a pharmacist, also. I used to work in a retail pharmacy but got out because of the abuse pharmacists take on a daily basis. Believe me, we want as much as you do, to have things go smoothly. Any problems cause work to back up and make us more behind. A considerable amount of the time it is the physician who made the mistake, yet we take the abuse. Retail pharmacies are a business like any other. Just as getting thru to customer service to any place these days requires going thru multiple phone trees, retail pharmacies are trying to do more with less. That includes cutting staff and keeping inventory to a minimum. Obviously, fast movers are in stock all the time. But odd ball items may not be--or they may have had some but the same doc likes to use it and has prescribed it to more than one patient that day. No business, whether pharmacy or any other, wants to keep expensive merchandise on the shelf and with drugs shelf life is limited.
As patients given the new environment, it's important to stay on top of things. Order refills in plenty of time to give a place time to order if they are out. They usually can get an item in a day. Take note when you get your last refill....make sure you either have the pharmacy call or you call your doctor before you run out. Again, the key is not to wait until you are out or almost out.
and please, don't take it out on the poor pharmacists in these stores. they are under incredible pressure...increased work load, constant interruptions, now they have to give vaccine shots and their work has to be perfect. At my hospital we just got a pharmacist from CVS and she said she was yelled at everyday. she took a pay cut but is thankful every day to be out of retail pharmacy. Even at our hospital we take a lot of abuse, but she said it is nothing like CVS.
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I believe this!!! As an aside to this....we live near 466A where the "traffic" has gotten incredible. Colony Plaza is "crazy" busy and it's not even "high season" yet. When picking up RX's at Walgreens a lot of the time there is a wait (meaning a line). I've seen people be down-right nasty, swearing and taking it out on others (in the line and behind the counter). I've observed the pharmacy workers smile and take it, which is good customer service for sure but I've wanted to give them a hug after some of the scenes I've observed. I really don't want my RX's messed up! Granted some folks don't feel well so that could be part of the behavior but really people, does it get the job done faster to have an out-burst?? Anything given with "sugar" will work better in the long run!
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