[Yorio]

We called Comcast to get the landline telephone and Internet reconnected after vacation mode. Good thing was that we were able to get an appointment for the next day between 1 to 3. The following day we waited but no one came so we called around 3:15. It took a while to get to a live person. She checked our schedule and told us some one cancelled our appointment at 1:05 and in further checking she told me that she doesn't know who cancelled or why. When I told her it was unacceptable, she agreed and apologized. That she will check with the supervisor. I was amazed that there was an apology. It took a while but we were rescheduled for the following morning between 8 and 9. Indeed next morning a pleasant support person came and reconnected everything. One thing to watch for is that automatic phone will ask you to confirm by pushing 1; however, that's not enough. It seems you have to confirm every time they call you. They called us three times and each time we reconfirmed. In the morning around 7 am, automatic phone rang again and this time it was push 1 to cancel and 2 to confirm.