[pooh]

Not sure why you feel this way. There are many Citizens banks around, this isn't the only one. Sadly for some, many banks have few physical buildings....with so many services available online, ATM cards for making deposits and withdrawals, making deposits with one's computer or smart phone, there is less need to actually go into a bank. Social Security checks, pension checks, retirement checks, etc, are or can be automatically deposited. Loans can be secured online, also. If that particular bank has less activity than others, it probably isn't worth the financial loss to keep it open....true for this bank and other banks, too.