Quote:
Originally Posted by Lbmb24101
Technology and convenience is fine and dandy
We use direct deposit, etc
But as my old man used to say:
'always have a contact in the bank so they get to know you. One never lnows when one needs a small favor"
I have not needed the favor, yet, but one can never say never.
Too much automation i think, is not great in an industry, like banking, where accuracy and privacy are so crucial. Technology is not infalible, neither are humans, but humans have the human touch.
My sis is a vp in pnc in pa. And she does lament about what is trending in the banking industry right now; more tech and a lot less personal servce?.. Alas!
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I agree with this. We have kids who live overseas, and for whom we do a lot of banking here in the US. And we ourselves have had to transfer monies overseas for various personal reasons. It requires a face-to-face time with a banking personnel to accomplish this. This is not something you can do online. They have had to make a few telephone calls to other departments to find out the proper ways to do some of the things we have needed to do. This is not an infrequent occurrence for us. Several times a year.
Today I went to Bank Of America on Parr drive (off 466) to deposit birthday $ into our younger son's account. He lives and works in Australia with his wife. I can't do this at an atm. I don't have a bank card for his account. I need to go into the bank. I could possibly do this at a drive-through, but communicating to them that I don't have a deposit slip, what his bank account number is, and providing my ID proof is... well, I much prefer to deal with all that in person.
Oh, and the teller... I can't believe how nice they are in there. It's not even our bank. Did you know her son plays the string bass and so does ours? And that his real passion was drums but they agreed he would only play them while she was at work? And how many times have we been to Australia, and BTW another patron was in earlier wiring funds to her daughter in OZ who was having a little too much fun...? And she hopes we have a great next trip over in November.
Sorry... got carried away. I loooooooooooove online banking, and that's all we do for ourselves. But this really reminded me how great face-to-face interaction can be.
Sorry your lobby is closing.