I just texted with someone I know who works in billing. Here is what she said: "Tell them to call the office & we'll send someone out to check the meter and look for signs of an issue. Also advise they should check the irrigation zone box in the yard for signs of leak. Just b/c they turned the timer off, doesn't mean that they or their lawn man didn't turn it on at the zone box at some point."
I hope that helps.
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