They have HORRIBLE customer service. We too had an issue and was on the phone with them for an hour getting transferred around, then up to the New England region who couldn't connect me with a southern region. The NE region wanted to give me 'a few phone numbers' that I could use to resolve my problem. It's too bad that we can't get Brighthouse Communications (top rated by a 'leading consumer magazine') where we live. There is nothing like competition to keep businesses on their toes.
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